Pleasing

Return Policy

Return & Refund Policy

Last updated: 2025-03-31
This Return & Refund Policy applies to all purchases from Pleasing (including Rose Toy and other intimate products). By placing an order, you agree to these terms.

1. Hygiene & Eligibility

Due to the personal and intimate nature of our products:
  • For hygiene reasons, we do NOT accept returns or exchanges on opened, used, or unsealed items.
  • Once the original package seal is broken, the item cannot be returned or refunded.
Returns & refunds are only accepted if:
  • The product is defective, damaged, or not working upon arrival.
  • You received the wrong item, missing parts, or incorrect product.
  • The order was lost or not delivered.

2. Time Limit

You must contact us to submit a refund or return request within 7 calendar days after delivery.

3. How to Request a Return

To start a return, please contact our customer service with:
  • Your order number
  • Clear photos or short video of the issue (damage, defect, wrong item, etc.)
  • A short description of the problem
We will reply within 2–3 business days with return instructions.

Returns without approval will not be processed.

4. Return Conditions

Returned items must be:
  • Unused, unopened, and in original sealed packaging
  • In original condition with all packaging and accessories
  • Not damaged by improper use or cleaning

5. Refund Process

Once we receive and inspect the returned item:
  • We will notify you of approval within 3–5 business days.
  • Approved refunds will be issued to your original payment method.
  • It may take 5–10 business days for the refund to appear in your account, depending on your bank or payment platform.
  • Original shipping fees are non-refundable unless the return is due to our error (defect, wrong item, etc.).

6. Shipping Responsibility

  • If the return is due to product defect or our mistake: We will cover the return shipping cost.
  • For other approved reasons: You are responsible for return shipping.
  • We recommend using a trackable shipping method. We are not responsible for lost or damaged packages during return transit.

7. Non-Returnable Items

The following cannot be returned or refunded:
  • Opened, unsealed, or used intimate products
  • Requests made after the 7-day period
  • Items damaged by improper use, cleaning, or storage
  • Final-sale or promotional items (unless defective)

8. Privacy & Discretion

All returns and packages are handled confidentially with discreet packaging to protect your privacy.

9. Policy Changes

We may update this policy at any time. The latest version will be posted on our website.

10. Contact Us

For return & refund support, please contact our customer service.